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We had a great experience with 5 Star Charleston. When our condenser unit suddenly stopped working, their technician Zach arrived right on time. He ran a thorough diagnostic test, clearly explained why the component failed, and gave us straightforward repair options without any high-pressure sales pitch. We approved the plan, and Zach was back at our house the very next day with the exact parts needed to complete the repair. He even took extra time to give us tips on what to monitor as the system ages. Professional, honest, and efficient—we have total confidence in their team.
★★★★★
My air conditioning quit during one of the hottest days of the year. I reached out to a few companies and 5Star was the first to respond. After speaking with each company, I decided to go with 5Star. I’m glad I did. The removal and installation team of Todd, Shane & Chip were wonderful. They were very professional and you could tell they were masters of their craft. I highly recommend them.
★★★★★
I wish I could give more stars. They are so responsive and reliable. Stephanie is so polite and helpful with scheduling and Mike provided amazing service. And the pricing is so reasonable! This was so refreshing after a different local company stopped returning our calls and overcharged for everything.
★★★★★
Had my old AC unit replaced today by 5 Star Charleston. They got the new one installed fast and it’s already cooling way better. Really glad I called them. Everything works perfect now!
★★★★★
Super impressed with 5 Star Charleston this afternoon. My AC wasn’t cooling right, and they came out and replaced a faulty capacitor. It’s blowing cold air now and feels so much better. Definitely gonna call them again if I need HVAC help!
Answers
Questions we hear most
What are 5 Star Charleston's hours?
Monday: 7:00 AM – 7:00 PM. Tuesday: 7:00 AM – 7:00 PM. Wednesday: 7:00 AM – 7:00 PM. Thursday: 7:00 AM – 7:00 PM. Friday: 7:00 AM – 7:00 PM. Saturday: 8:00 AM – 3:00 PM. Sunday: Closed.
What areas does 5 Star Charleston serve?
5 Star Charleston works throughout Charleston, SC and the surrounding area, from 520 Folly Rd PMB 173, Charleston, SC 29412, USA.
What services does 5 Star Charleston offer?
Maintenance Club, Air Conditioning, AC Repair, AC Replacement, Ductless Mini-Splits, Heating, Heating Repair, and Heating Replacement.
How do I contact 5 Star Charleston?
Call or text (843) 406-1700, or email service@5starcharleston.com. Leave a message and they will get back to you.
Is 5 Star Charleston well reviewed?
5 Star Charleston holds a 4.9-star rating across 298 Google reviews.
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